Policy
1
Booking
All reservations must be made at least 3 weeks in advance. To reserve your preferred date, a 50% non-refundable deposit is required. The remaining balance is due 2 days before the picnic.
2
Cancelation & Reschedule
We do not offer Refunds of any services offered. We understand personal circumstances may change so we allow users to reschedule a booking. Users who wish to reschedule a booking must give a 3 week notice to our team prior to the scheduled booking. The new rescheduled date must be within 12 months of the original booking. Emergency cancellations must be made 48 hours prior to event or full cost of picnic will be forfeit. Cancellations the DAY OF scheduled event results in forfeit of full amount of picnic cost.
Rescheduling of picnic will only be permitted once, second cancellation forfeits full amount of picnic cost.
3
Travel
The first 20-mile travel is free of charge. Following that, an additional travel fee of $1 per mile will be charged. Please keep in mind that this is a round-trip distance/rate. We reserve the right to cancel any picnic that requires traveling more than 50 miles radius due to time constraints. (Example: The time of travel back and fort is 40 miles, the first 20 miles travel is free of charge, the remaining 20 miles will be charge $1 per mile)
4
Location
Our picnic can be held anywhere as long as it is private (like home, backyard or paid venue). We have preferred outdoor locations (such as parks or lakes) that we currently service. If you want to visit an outdoor location that we do not currently cover, you must make your own reservations and obtain the necessary permits. It is your responsibility to determine whether the picnic package is appropriate for that location. We reserve the right to refuse service in areas where a permit is required. However, We can assist regarding the permit to access the picnic location but we cannot guarantee the certainty of approval.
5
Set Up, Break Down & Delivery
As part of the picnic experience, we provide set-up, cleanup and delivery (for charcuterie) for all rental equipment and add-ons provided by Vermont Picnic Paradise LLC. Additional fees apply for cleaning up non-provided items such as food scraps, flowers, and so on. We will collect all dirty plates and cups, but please leave them in good condition. The client will be charged for any damage, loss, or extensive cleaning.
6
Arrival & Departure
For both public & private venues, please arrive/start on time for your picnic. If you do not arrive 30 minutes after the picnic's scheduled start time, the picnic will be canceled and no refunds will be given. Regardless of when you arrive/start, your time slot remains the same. For public location, Please wait for us to return at the end of your picnic before departing. You are in charge of the picnic items until we return. If you wish to leave the picnic before the specified time, we will need at least 60-30 minutes' notice to return to your location because our items cannot be left unattended.
7
Additional Time
Extra time can be requested for a fee of $40 per hour beyond your reserved timeframe. To ensure availability, this request must be made at the time of booking. There are no same-day or onsite extensions available. When the picnic event ends later than what stated in the booking form, it will result to a late charge fee of $40 per 30 minutes.
8
Food
We ask that you notify us of any food allergies when making your reservation. We will make every effort to accommodate your requests. We cannot guarantee that all food products provided will be free of allergenic ingredients. You are welcome to bring your own food, but no extra ware or setup will be provided.
Alcohol. Any of our picnic packages do not include alcohol. Most public parks and beaches prohibit the consumption of alcoholic beverages without a permit. If you want to drink alcohol, you do so at your own risk. We are not liable for any fines or tickets that may be issued as a result. It is your responsibility to check and abide by all laws of any public location.
9
Rental Equipment
Vermont Picnic Paradise LLC owns all of the furniture and accessories. Please do not remove any of the items from their designated locations and only use them in the manner intended. No smoking is permitted near the picnic area or any of our rental items. By using the hired equipment, the client accepts all risks associated with its use.
10
Damaged & Stolen Items
The Client is liable for any loss incurred during the picnic, including but not limited to theft, vandalism, misplacement, or damage. If any of our picnic items are damaged, you agree to be charged for the repair or current replacement cost of the item(s). We have devotedly looked for and carefully curated all of our pieces and decorations to match the guests full experience. During the reservation, in addition to the deposit, we will charge $100 damage fee as incidentals which can be refunded within 3 days if no damage, theft, vandalism or misplacement has been made.
11
Service Charge & Deposit
We will charge 18% service charge to compensate our worker’s labor for this event. We appreciate your business with us. We will charge 50% non-refundable of the invoice subtotal as deposit to secure the date of the event.
12
Weather
Subject to availability, we can accommodate changes to a picnic date or location due to inclement weather. Weather rescheduling is permitted only once, after which there will be a $50 rescheduling fee. If the picnic has already begun and the weather changes, we will be unable to reschedule. Weather-related changes will not result in refunds.
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Due to inclement weather, Vermont Picnic Paradise LLC reserves the right to request a location change or refuse the setup.
It is the responsibility of the client to check relevant weather forecasts and find an alternative location for their scheduled date. Non-weather related cancellations made within 1 week of the event will forfeit 100% of the event cost.
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When booking, the client acknowledges that poor weather is a possibility, so if the weather forecast predicts inclement weather within 48 hours of your event, our management team will reach out to you to discuss your options.
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These options may include, and are limited to:
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#1) Using a backup indoor or protected location,
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#2) Rescheduling within the calendar year (subject to availability),
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#3) Using a 7x7 Cabana for events of less than 8 attendees (subject to the discretion of our team and only possible under very light rain/wind conditions), or
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In the event of bad/severe weather our management team does reserve the right to refuse set up if the weather poses a risk to our team or inventory.
12
Liability
We do not have control over the locations where we provide picnic experiences, and you understand and acknowledge that you have complete oversight over your person and property throughout your use of this service. Vermont Picnic Paradise LLC is not responsible for any loss, whether physical, personal, monetary, or otherwise, arising from or related to this agreement and the services provided.
13
Photo Release
We reserve the right to photograph and style our picnic for promotional and advertising purposes on our website, portfolio, brochures, or social media pages. We appreciate your photos and reserve the right to use them on our promotional platforms. Please let us know if you wish otherwise.
14
Responsibilities of the Clients
Throughout the picnic, the Client agrees to conduct themselves appropriately and to abide by the terms and conditions of the picnic location. It is your responsibility to provide all necessary information to your guests in order to ensure their safety and the best possible experience.
15
Terms & Conditions
"Other fees” (excluding prices) are subject to change without notice due to additional unexpected circumstances such as cleaning fee and convenience fee. The most up-to-date contract will immediately apply to any client that has already signed.
All parties are aware of and agree to the aforementioned terms. Client(s) agree to only sign if they have read, understood, and accepted the terms of service in this contract and if, to the best of their knowledge, all information is true.
16
Discount
Fixed amount discount or percentage discount terms and conditions are shown at the back of the coupon. Use the coupon before the expiration date shown at the back of the coupon.